Order Cancellation Policy

At PlantSouq, we are committed to providing excellent customer service and ensuring that your shopping experience is as smooth and hassle-free as possible. We understand that plans can change, and sometimes you may need to cancel or modify your order.

Order Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund. We aim to offer flexibility and understanding and will make every effort to accommodate cancellation requests made within this time frame.

• Cancellation requests made after 24 hours may not be accepted if the order has already been processed or dispatched. If you have accidentally ordered the wrong item or need assistance with modifying your order, please contact us as soon as possible.

How to Request a Cancellation

To cancel your order, please contact our customer service team promptly:

• Phone: +971 566670322
• Email: [email protected]

Make sure to include your order number and the reason for cancellation. Our team will review your request and inform you if the cancellation or modification is possible.

             OR

visit our Order Cancellation Process page and Follow  detailed instructions  how to cancel an order, .

Refund for Canceled Orders

• If your cancellation request is approved, a refund will be processed to your original payment method.
• Refunds are typically processed within 7 business days.
• Please note that if an order has already been dispatched, it cannot be canceled. In this case, you may refer to our Refund & Returns Policy for further assistance.

By placing an order on PlantSouq.com, you acknowledge and agree to this cancellation policy. Our goal is to ensure you have a seamless shopping experience and are satisfied with your purchase.