Effective Date: [01-01-2025]
At Plant Souq, we take pride in providing healthy plants and high-quality gardening products to our customers in the UAE. Due to the perishable nature of plants, our return and refund policy has specific guidelines. Please review our policy carefully.
- Eligibility for Returns
1.1. Returns are only accepted for:
Damaged plants or products received upon delivery.
Incorrect items delivered (e.g., wrong plant or product).
1.2. Products must be returned in their original packaging.
- Return Request Process
2.1. Customers must notify us of any issues within 3 Days of receiving the order.
2.2. To initiate a return, please provide the following:
Order number.
Photos of the damaged or incorrect item.
A brief description of the issue.
2.3. Submit your return request via:
Email: [email protected]
Phone/WhatsApp: 0566670322
- Non-Returnable Items
3.1. The following items are not eligible for returns:
Plants that are healthy and delivered as per the description.
Products damaged due to customer mishandling.
Customized or special-order items.
- Refunds and Replacements
4.1. Once your return request is approved, you can choose between:
A replacement of the damaged or incorrect item.
A refund to your original payment method.
4.2. Refunds will be processed within 7 business days after approval.
- Return Pickup
5.1. In case of a return, we will arrange a pickup from the original delivery address.
5.2. Customers are responsible for ensuring the item is securely packed for pickup.
- Contact Us
For any questions or concerns regarding returns, please contact us:
Email: [email protected]
Phone: 0566670322
Working Hours: 9 Am -5 Pm
We aim to ensure your satisfaction with every purchase. If you experience any issues, our team is here to assist you promptly.