Effective Date: 27-02-2025
Last Updated: 27-02-2025
Welcome to PlantsSouq! We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website plantsouq.com and use our services. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping addresses.
- Payment Information: Credit/debit card details, payment gateway details (processed securely through third-party providers).
- Account Information: Username, password, and preferences if you create an account.
- Order Information: Details about purchases, order history, and transaction records.
- Technical Data: IP address, browser type, device type, operating system, and browsing behavior.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze site performance.
2. HOW WE USE YOUR INFORMATION
We use the information collected for the following purposes:
- Order Processing: To process and fulfill orders, including payment processing and delivery.
- Customer Communication: To communicate with you regarding your orders, account, and customer service inquiries.
- Marketing & Promotions: To send promotional emails, newsletters, and special offers (only if you have opted in).
- Website & Service Improvement: To analyze user behavior and improve our website and services.
- Security & Fraud Prevention: To prevent fraud, comply with legal obligations, and ensure security.
- Personalization: To provide content and recommendations tailored to your preferences.
3. HOW WE SHARE YOUR INFORMATION
We do not sell or trade your personal data. However, we may share your information with:
- Service Providers & Partners: Third-party logistics, payment processors, and IT service providers.
- Legal Authorities: If required by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or business sale, your data may be transferred.
4. DATA PROTECTION & SECURITY
We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure transactions and data transmissions. However, as no method of transmission over the internet is 100% secure, we encourage users to take necessary precautions.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to improve user experience, track website traffic, and remember user preferences. You can manage cookie preferences through your browser settings.
6. YOUR RIGHTS & CHOICES
As a user, you have the following rights:
- Access & Correction: Request a copy of your personal data and correct inaccuracies.
- Data Deletion: Request the deletion of your personal data (subject to legal obligations).
- Marketing Preferences: Opt out of marketing emails by clicking the “unsubscribe” link.
- Cookie Settings: Manage or disable cookies through your browser settings.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
8. CHILDREN’S PRIVACY
Our services are not directed to children under 13, and we do not knowingly collect data from minors.
9. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
10. CONTACT US
For any questions regarding this Privacy Policy or your data, please contact us:
PlantsSouq
Email: [email protected]
Phone: 056660322
Address: L GOZE BUILDING – Al Quoz 1, Dubai, UAE
Contact Us
Instagram: @plantssouq98
Facebook: PlantsSouq LLC
TikTok: @plantssouq98
Thank you for trusting PlantsSouq with your personal data!
