Effected from 2-03-2025

Welcome to PlantsSouq. By accessing and using our website, you agree to comply with the following terms and conditions. Please read these terms carefully before using the site.

1. General Information

PlantsSouq is an online store that sells a variety of indoor and outdoor plants, pots, gardening items, fountains, water features, and provides garden care services. We aim to provide high-quality products and services to meet your gardening needs.

2. Ordering and Payment

  • Placing an Order: To place an order, browse our categories, select the desired products, and follow the prompts to complete the purchase. If you need assistance, feel free to contact us via WhatsApp at 0566670322 or visit our Contact Us page.
  • Payment Methods: We offer the following payment options:
    • Cash on Delivery (COD)
    • Card Payment on Delivery
    • Please ensure you have sufficient funds for your order before completing the transaction.
  • Order Confirmation: After placing your order, you will receive an order confirmation via email or SMS. This confirmation will contain details of your purchase and estimated delivery date.

3. Pricing and Payment

  • Pricing: All prices on the website are listed in AED (United Arab Emirates Dirham) and are subject to change without prior notice. The final price for the products you select will be confirmed at checkout.
  • Taxes: The prices displayed on the website are exclusive of any applicable taxes. Any taxes or additional charges will be added during the checkout process, depending on your location.
  • Discounts and Offers: Any discounts, offers, or promotional pricing are applicable for a limited period and subject to the terms of the promotion. We reserve the right to modify or cancel promotions at any time without notice.

4. Shipping and Delivery

  • Delivery Time: We aim to deliver your order within 1-3 days. Delivery may take longer due to exceptional circumstances such as weather conditions, holidays, or other unforeseen events.
  • Delivery Charges: We charge a flat delivery fee of AED 20 for each order, regardless of the number of items ordered, unless otherwise specified.
  • Shipping Locations: We currently provide delivery within the UAE. Delivery charges may vary depending on the delivery location.
  • Packaging: All products are carefully packaged to ensure their safe delivery. However, if any damage occurs during transit, please notify us immediately so that we can resolve the issue.
  • Address Accuracy: It is your responsibility to provide accurate shipping information. PlantsSouq will not be held liable for delivery issues resulting from incorrect or incomplete address details.
  • For more details, please refer to our Shipping Policy.

5. Order Cancellation and Returns

  • Order Cancellation: You can cancel an order within a specific period. Please refer to our Order Cancellation Policy for more details.
  • Cancellation Process: To cancel an order, visit our Order Cancellation Process page for instructions.
  • Returns: We accept returns under specific conditions, as outlined in our Return Policy. If you receive a defective or damaged item, please contact our customer support team immediately.
  • Refunds: Refunds for canceled orders or returns are processed as per the terms mentioned in our refund policy. Refunds will be made through the original payment method.

6. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

7. Product Information

  • Product Availability: While we strive to maintain accurate stock levels, all products are subject to availability. In case of unavailability, we will notify you promptly.
  • Product Images: The images of the products displayed on the website are for reference purposes. Actual products may differ slightly in appearance. We are not responsible for any discrepancies in product color, design, or size due to variations in lighting or device screen resolution.
  • Product Descriptions: Every effort is made to ensure that the product descriptions on our website are accurate, but we do not guarantee that the content is error-free, complete, or current. Prices, specifications, and availability are subject to change without notice.

8. Intellectual Property

  • All content on the website, including images, logos, graphics, text, and software, is the property of PlantsSouq and is protected by copyright laws. You may not use, copy, or distribute any content without our prior written consent.

9. User Responsibilities

  • Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You are also responsible for all activities that occur under your account.
  • Prohibited Activities: You agree not to engage in any activities that violate local or international laws, disrupt the functionality of the website, or harm our reputation and the experience of other users.

10. Limitation of Liability

  • We are not liable for any damages resulting from the use or inability to use the website, including but not limited to direct, indirect, incidental, or consequential damages. We are not responsible for any loss of data, business interruptions, or other losses arising from your use of our services.

11. Amendments to Terms and Conditions

  • We reserve the right to amend or update these terms at any time without prior notice. It is your responsibility to review these terms periodically to stay informed about any changes. Continued use of the website after any changes constitutes acceptance of the updated terms.

12. Governing Law

  • These terms and conditions are governed by the laws of the UAE, and any disputes will be resolved in the appropriate courts. You agree to submit to the jurisdiction of the UAE courts for any legal matters arising from your use of the website.

13. Force Majeure

  • PlantsSouq shall not be held responsible for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, technical failures, or government actions.

14. Customer Support

  • If you encounter any issues or need assistance, our customer service team is here to help. Reach us via:
    •  Address: AL GOZE BUILDING – Al Quoz 1, Dubai, UAE
      Phone:056660322

15. Social Media Links

By using our website, you agree to these Terms and Conditions. Thank you for shopping with PlantsSouq!