Effective From: 27-03-2025
PlantsSouq – Premium Plants, Pots & Gardening Essentials in UAE
At PlantsSouq, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward Return & Refund Policy to make the process seamless for you.
1. Eligibility for Returns & Refunds
- Condition: Products must be unused, in original packaging, and in new condition.
- Timeframe: Returns must be requested within 2 days of delivery.
- Reason: Only new, unused items are eligible for return.
2. Return Process
- Method: Return must be processed via the same method as delivery.
- Fees: No additional charges for eligible returns.
- Drop-Off Location: Returns arranged at Customer designated location upon confirmation.
3. Refund Processing
- Timeframe: Refunds will be processed within 7 days of receiving the returned item.
- Method: Refunds will be issued via the original payment method.
4. Non-Returnable Items
- Perishable goods (e.g., plants) are non-returnable unless damaged or defective upon arrival.
- Customized or special-order items cannot be returned.
5. Contact Us
For any return or refund inquiries, please reach out to our customer support:
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We appreciate your trust in PlantsSouq and are committed to providing you with the best gardening experience in the UAE!
Happy Planting!
